Delivery and pickup, explained before payment

The checkout page shows the handoff methods currently available for the order. Do not assume that delivery or pickup is available for a location unless that option is shown and accepted during checkout.

• Local delivery currently carries a BHD 1.500 charge when selected.
• Eligible local pickup currently has no delivery charge.
• The card subtotal, delivery charge and complete buyer total are shown before payment.

The buyer must provide accurate recipient, phone, location and address details requested at checkout. Buyers and sellers must respond reasonably to scheduling or handoff communications and must not provide details that put another person or property at risk.

Any delivery or pickup date shown on an order should reflect the real handoff. If a date is missing, delayed or inconsistent with what happened, contact support promptly before confirming the card.

A delivery estimate is not a guaranteed appointment unless Cardnation or the delivery participant expressly confirms it. Weather, access, contact availability and other reasonable operational conditions can affect timing.

• Inspect the card promptly after delivery or pickup.
• Keep the card, sleeve, packaging and delivery evidence in their received state until you confirm quality or any dispute is resolved.
• Report a counterfeit, wrong, missing, damaged or materially misdescribed card through the order page as soon as possible.
• Do not alter, grade, resell, transfer or dispose of a disputed card before the review is complete.

Eligible local pickup currently has no delivery charge. The buyer and seller must follow the pickup instructions shown for the order, respect each other's privacy and safety, and confirm the actual handoff through the available order steps.

Contact support promptly if delivery does not occur, the recipient cannot be reached, the parcel or card is missing or damaged, or the order page does not match the real handoff. Cardnation will review the order, communications and available evidence before deciding whether to retry, cancel, refund or apply another fair remedy.

Any new charge for a future delivery attempt must be shown and accepted before it is added. Cardnation will not retrospectively change the delivery fee for an accepted order.

The BHD 1.500 delivery fee is normally non-refundable after the delivery request has been accepted for fulfilment. It may be refunded when the charged delivery service was not provided, or when a mandatory right or another fair resolution requires it.

A refund of the card price does not automatically refund the delivery fee. Return-shipping or handoff costs depend on the resolution, responsibility for the issue and applicable law.

Cardnation's delivery review does not remove a party's right to use a competent regulator, court or another remedy available under Bahrain law.